Live chat & customer support are parts that make any business a two-way transaction. A good company creates products that find solutions for their customers and even needs to stay reachable and accountable. Great products have come on the market to make this side of the story simple for big and Small Businesses. But apparently, dedicated customer support is not easy to achieve. Additionally, money plays a vital role. Well, the Price to performance ratio among the products in the market needs in-depth analysis. When we researched to find the Top-notch Intercom Alternatives, our initial concern was to find products that are both relevant & functional in 2020. So, Intercom got famous due to its consistent innovation toward simplifying support & live chat. Here, Since we live in a surplus society, Intercom now has a head-to-head competition.
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Best Intercom Alternatives – Live Chat & Customer Support for Businesses
Out of these new skillful and capable platforms, some live by their promises & expectations. Here are our top-rated 10 Intercom Alternatives to end your hunger.
Zoho Desk
Zoho Desk claims to be the industry’s prime context-aware helpdesk software. After Utilizing this a few times, we found the claims pretty on the brink of reality. Whereas most of the context-aware rebuttals, like Google Assistant, hit the spot, sometimes things lie flat & naked. But in fact, having automated context-aware support is one intensify compared to the various deals. Zoho puts your company’s customer service at its heart by making customers more empowered & agents more productive.
Zoho Desk even supports automation, and most of the repetitive tasks could be mechanized. It’s a great platform where your team, across departments, can collaborate and bring productivity to the next level. And Zoho Desk knows customers are essential and should be helped when they required help, not when you’re open. For that reason, Zoho Desk is obtainable over various channels and encourages integration with other business tools. Zoho Desk is no doubt a feature-packed intercom alternative.
Overview
- Supported Platforms Web, iOS, Android.
- Pros Automation; Context-based support; Robust reporting features; Relatively easy-to-use.
- Cons Initial set-up can be somewhat complicated.
- The Price starts at $12 per month per agent.
- Visit Zoho Desk
LiveChat
Let’s mention a premium online chat service. LiveChat allows customer service to handle the queries right from social media, or from the mobile or the online. It’s available on Windows, macOS, and everyone currently available mobile platforms. LiveChat is incredibly customizable and enables you to rebrand it entirely if that’s something you’d wish to do. LiveChat might look simple, but it’s a mighty beast that completes the communication gap between the purchasers and businesses.
Besides all its fancy features, the platform also integrates with over 100 SaaS solutions. It tremendously increases the reach of your brand over 150 countries and 26,000 businesses.
Overview
- Supported Platforms Windows, macOS, iOS. Android.
- Pros Wide integrations; Robust Analytics; Instant chat; Ease of use; User-friendly.
- Cons Average ticketing system.
- Price Free trial; Starts at $16 per month.
- Visit LiveChat
HelpCrunch
We will start our list of the best Intercom alternatives with HelpCrunch. This platform is designed for startups & small businesses. So, Upon testing, we found that HelpCrunch is a new-age live chat software. It’s a fantastic tool for all three user experience; onboarding, supporting and retaining. Its admin dashboard is the most crucial part of the device than all the other intercom alternatives we reviewed. A right admin panel ensures a more comfortable and faster get around time. The platform has a pretty simple integration method and takes no more than 10 minutes to install. It is fully customizable & functions smoothly with its excellent design.
We’ve also checked the user reviews of HelpCrunch on various websites, and almost all of them were positive. Folks openly praised their customer service for their rapid replies at the time of need. HelpCrunch deserves the prime spot on this list.
Overview
- Supported Platforms Web, iOS, Android.
- Pros Fully customizable; Nicely designed user interface; Easy to set-up; Automated messaging.
- Cons Lack of integration with some CRMs.
- Price Free trial; Starts at $15 per month.
- Visit HelpCrunch
Freshdesk
Freshdesk is among the most straightforward customer support software & ticketing system. Its site boosts its credibility by tagging it as an award-winning online assist desk software, which, upon using it, so felt like the right description. This software allows you to supply customer care over emails, phones, websites, and your brand’s social media accounts. The platform allows up to three agents on your website to watch your different products, compared to the various platforms, enabling just one at the most. Freshdesk also encourages you to make multiple desks, where you’ll handle other requests, without chaos.
Additionally, the service is integrated with most of the top customer care platforms. It even allows you to automate many of its services, including ticket routing and scenario.
Overview
- Supported Platforms Web, Windows, macOS, Linux, Android, iOS.
- Pros Easy-to-use; Free version on offer; Good integration with 3rd-party services.
- Cons Premium plans can be a little expensive.
- Price Free; Starts at $15 per month.
- Visit Freshdesk
Zendesk
Zendesk is an old player. Everybody in customer support knows that Zendesk may be a proven cloud-based customer service platform. The platform’s most vital advantage is that it is fast. From its installation to it’s integration, everything is lightning rapid. It doesn’t take quite a couple of minutes to line it up. It caters to all or any businesses of all sizes; big, medium, small—you’re good to travel. Many of the notable names that use Zendesk are Tumblr, Sony, Airbnb, and lots more.
The program features a free test period post to which subscribers are charged $5 per month. The platforms are often accessed through all the leading operating systems and web. Additionally, the platform is tagged as one of the best CRMs within the marketplace for its most intuitive, straightforward, and clean user experience. On the list of top-rated alternatives, while comparing Intercom vs. Zendesk, it takes third place thanks to its support and a less expensive pricing plan.
Overview
- Supported Platforms Web, iOS, Android.
- Pros: Support guide; Integration with Office 365; Easy implementation; Various customer support channels.
- Cons: Elaborate customization; Few features can be challenging to understand.
- Price Free trial; Starts at $5 per month per agent.
- Visit Zendesk
Userlike Live Chat
Finally, a free choice to consider. Userlike Live Chat maybe a live chat software that gave an in-depth open plan and paid premium features. They provide messenger support, which will be easily integrated with other apps so your customers can reach bent you from your website, Facebook,& Telegram.
Moreover, with Userlike’s free plan, you can enjoy unlimited chats & respond to customers rapidly with canned messages. The platform contains an intuitive browser-based chat system, making it easy for both your agents & your customers to use. And with a premium plan, you will get access to many more features, like customizing your chat widget to match your website’s look and integrating your chat with other business tools, such as MailChimp and Slack. Well, the user like is a free party where everyone is welcome.
Overview
- Supported Platforms Web
- Pros Live to broadcast; Real-time analytics; Integration with messaging apps.
- Cons No mobile apps on offer.
- Price Free; Starts at $29/month for three agents.
- Visit Userlike
LiveAgent
As well, With 175+ support features, LiveAgent is one of the most leading and versatile Intercom alternatives. The platform is known for providing incredible customer support, connecting all the input networks, like website and Facebook, to your agents. It allows agents to serve the queries from your customer body proactively and resolve them as soon as possible. Probably, even before you say ASAP.
The platform is obtainable in 39 languages.This can be used both under a SaaS license or a self-hosted license with ease. There are great features due to which the platform is on our list.
Ticketing, priorities, automation, email templates, voice integration, knowledgebase, and forum are 175+ features.
Overview
- Supported Platforms Web, iOS, Android.
- Pros POP3 accounts; Ticket routing; Incredible customization; Flexible features.
- Cons Take time to master.
- Price Free trial; Starts at $15 per month per agent.
- Visit LiveAgent
UseResponse
And finally, we get to the final suggestion for the best Intercom alternatives. UseResponse assists you in collecting feedback from your customers and provide them with apt customer support. The platform’s USP is that it is entirely customizable. Its open-source nature enables you to alter its customer feedback system as per your website’s need. You can even use the service by installing its software on your server or accessing its features on the cloud. Moreover, it is famous for its all-in-one support software, where it can be used as a bug or error tracking system, FAQ, ideas bank, and plenty more.
Additionally, the software is cleanly organized into four platforms; knowledge domain, helpdesk with ticketing, live chat messengers, & feedback with ideas. It clean organization of the platform makes it very simple to optimize your tasks. It’s also integrated with a number of the many business apps, which further simplifies customer care. The program comes with a free trial.
Overview
- Supported Platforms Web, iOS, Android.
- Pros Multiple languages; Helpful training; Knowledgebase included; Email integration; Simple user interface.
- Cons Slow to roll out new features.
- Price Free trial; Starts at $49 per month.
- Visit UseResponse
Tawk.to
Tawk.to maybe a live chat support software that allows you to monitor the visitors on your website. The platform is very customizable and may be altered to match your brand image and color. The site claims to possess a super-fast setup – with a few minute-long integration time. Post the installation; you’ll log in to the dashboard and send invitations to your team members. After this step, you’ll create shortcuts and begin serving your visitors. The platform also features robust analytics through which you’ll review chat history & track your team progress.
One thing that turns folks off from Tawk.to is its self-branding on its software. You could remove the branding with a monthly payment of $15/month or $144/annum, but it’s entirely high. Anyway, we get what we pay, do not we?
Overview
- Supported Platforms Web, iOS, Android.
- Pros Predefined shortcuts; Localized greetings; Ample integrations; Free plan included.
- Cons Annoying ads.
- Price Free trial; Unlimited coverage for $1 per hour.
- Visit Tawk.to
Freshchat
Freshchat may be a modern messaging app for live chat. This software lets you to interact with your customers and convert them to loyal customers. Freshchat enables you to send a triggered message to your website visitors and actively helps your sales and marketing team.
Freshchat is evident in its specialize in context-based messaging experience for its users. With the assistance of a sales bot and intelligent message routing, the platform can create a pleasant Live chat experience for website visitors. The platform is often accessed across online and mobile devices. You’ll also integrate its services into other social and business applications. Doing this may drastically shorten the time you answer your customers and improve the general customer service.
Overview
- Supported Platforms Web
- Pros Smart selling with context; Beautiful user interface; Price on the lower end of the spectrum.
- Cons Lack of advanced controls & features.
- Price Free trial; Starts at $15 per month.
- Visit Freshchat
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Final Words :
We are hospitable suggestions. In case you disagree with our list or have an opinion that we have missed – perhaps one of your favorite live chat & customer support software, let us know.
