Several effective cloud-based helpdesk systems are available that you may use instead of the conventional method of installing and managing software on your own. Software as a Service (SaaS) has several benefits and seems ideal for startups and small to medium-sized businesses. SaaS utilization has grown over time in various fields, including HR management, SEO, survey, newsletter, web security, and so on. Before we start, let’s take a quick look at the advantages of adopting SaaS and the best Helpdesk platform.
Cost-Effective
SaaS is made accessible to consumers on a subscription basis. You pay rent, and the provider manages the software and the backend. As a result, subscriptions are less expensive than standard licensing arrangements. In addition, most suppliers provide trial and pay-as-you-go options, so you don’t have to invest and risk losing money.
Quick Deployment
In the cloud platform, the software is already installed and set up. To start utilizing it, you must either pay for a subscription or start a trial period. You don’t have to spend weeks going through software setup and configuration.
Maintenance And Security
Managing software, servers, and security are always difficult. You must be competent or get someone to do it for you. This adds to the additional business costs and pressure on operational support. You don’t have to worry about system management, security patches, backup, or regular upgrades with the SaaS model.
Scalable
The majority of SaaS solutions are scalable. This allows you to start with a smaller plan and scale up as demand grows. You may quickly update your plan without causing any disruptions to the production system. SaaS is an amazing solution for anybody looking to get started with a small investment. What are your thoughts?
Helpdesk software allows you to manage customer inquiries more quickly. Support is always important for company success, and selecting the correct helpdesk solution may transform dissatisfied clients into pleased ones. It leads to higher levels of customer satisfaction. It also allows your support staff to address problems, questions, and comments quickly. Let’s look at the solutions listed below.
10+ Best Helpdesk SaaS Platform
Helpdesk SaaS Platform you can use.
1. Jitbit
Jitbit Helpdesk is a SaaS ticketing system that includes an integrated live chat, Knowledgebase, and a strong automation engine. It is trusted by thousands of businesses and connects seamlessly with your support mailbox.
2. Gorgias
Gorgias is the most popular Helpdesk for Shopify, Magento, and BigCommerce shops. It expands as you grow owing to its machine learning capabilities, which can automate 20-25 percent of frequently asked questions with precise customer data and personalization. It also interfaces with social networking and top eco-system apps to consolidate all of your customer data.
3. Salesforce
Salesforce’s AI-powered support service guarantees that your customer is satisfied. It is the greatest option for a revenue-boosting helpdesk SaaS platform because of its individualized customer engagement and clever upselling.
4. Freshdesk
When it comes to the customer service business, Freshdesk is one of the top platforms. It is inexpensive, quick, and easy to use. It also has strong integration possibilities and different methods to raise tickets. Customization is available based on your brand’s requirements. Manage customer inquiries from your phone. The Freshdesk app is available for both Android and iOS.
5. Happyfox
Happyfox, which has won the award for best helpdesk software for many years, offers an all-in-one solution for managing customer inquiries and comments. It includes automated tools for reducing ticket effort and integrating with your preferred tools. Happyfox may be used for HR, IT helpdesk, marketing, customer service, facilities, and other purposes.
6. Zendesk
Zendesk is a user-friendly software suite with exceptional bundles that set it apart from its rivals. The seamless services make it easy for the organization to work on it. Tesco, Shopify, Slack, and other companies rely on Zendesk.
7. Zoho Desk
Leading companies such as Intel, Sears, Mercedes-Benz, and others have put their trust in us. Zoho has just launched Zia, an AI-powered customer support solution.
8. LiveAgent
You can get started with LiveAgent for as little as $15 a month to manage all of your communication. With over 150 features, you can see how it can meet practically any need.
9. Groove
Groove is an easy-to-use helpdesk software designed for small to medium-sized enterprises that include all of the main functions you’d expect from helpdesk software. You may get started with their 30 day trial to explore how Groove can assist your company.
10. Help Scout
Help Scout is a customer support software trusted by over 8000 enterprises that provides a better method to communicate with your customers. They include messaging, documentation, live chat, team collaboration, a knowledge base, a shared mailbox, and interaction with a wide range of third-party solutions.
11. ProProfs
The powerful customer support tool has assisted organizations in providing outstanding services to their customers. In addition, the help desk ticketing system, powered by collaborative email, streamlines your agents’ jobs by allowing for easy problem tracking and speedier ticket resolution.
12. HelpCrunch
HelpCrunch can assist you in achieving joyful customer success whether you operate an eCommerce shop or a SaaS-based firm. You may manage many channels of customer communication from a single dashboard. For example, you may use their auto message function to automate in-app messaging and email to enhance conversion.
Conclusion:
Managing customer support is always difficult, and I hope the cloud-based helpdesk solution mentioned above assists you in achieving customer success.